You should expect to receive your delivery within five working days (for customers based in the UK). Please allow up to seven days, if you order a Demonia branded item, as which we may have to order in if not in stock.
If you are based in Europe, please allow up to nine days if your country is in Western Europe and eleven days elsewhere in Europe.
If you are based outside of Europe, please allow up to 14 days. Due to circumstances beyond our control (eg Customs & Excise inpsections) your order may take the full 14 days to reach you.
We use DPD as our preferred courier for purchases over £100. DPD notify our customers of any pending delivery twice: the day before the expected delivery and an hour before any delivery attempt (notification is via text or email if no mobile phone number is available. Three delivery attempts will be made before your order is returned to us. We use Royal Signed For for orders under this value, but we may choose to use DPD for areas we consider to be high risk.
For customers based outside of Europe, we use Royal Mail International Signed for or DHL.