Customer Service





Shipping & Delivery
You should expect to receive your delivery within five working days (for customers based in the UK).
Please allow up to seven days, if you order a Demonia branded item, as which we may have to order in if not in stock. If you are based in Europe, please allow up to nine days if your country is in Western Europe and eleven days elsewhere in Europe.
If you are based outside of Europe, please allow up to 14 days. Due to circumstances beyond our control (eg Customs & Excise inpsections) your order may take the full 14 days to reach you. We use DPD as our preferred courier for purchases over £100. DPD notify our customers of any pending delivery twice: the day before the expected delivery and an hour before any delivery attempt (notification is via text or email if no mobile phone number is available. Three delivery attempts will be made before your order is returned to us.
We use Royal Signed For for orders under this value, but we may choose to use DPD for areas we consider to be high risk.
For customers based outside of Europe, we use Royal Mail International Signed for or DHL.




Privacy & Security
All your personal information is treated as confidential and is held securely. We comply with the UK Data Protection Act 1998. We will not sell, distribute or lease your personal information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to :

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

We only disclose information to third-parties for goods delivery purposes.




Returns
If you are not completely satisfied with your purchase please contact us within 14 days of purchase and we will issue you with a Returns Authorisation Number which must be written on the package's address label.
The footwear must be returned in its original packaging in tact. The goods must be unworn (except for trying them on), unmarked and undamaged.




Ordering
Orders may be place on line or over the telephone. For delivery advice and timescales please see the section above titled "Shipping & Delivery"




Payment
We accept all major credit cards and Paypal.  We also accept direct bank transfers: should you wish to purchase using this method, please contact us for further details.