Terms & Conditons

Terms of Purchase

Example ImageBy purchasing from us, we considered that you have agreed to our terms of purchase as set out below. Should you wish to contact us you may write to Vork, Clifford House, 7 - 9 Clifford Street, York, YO1 9RA or email us at sales@vork.co.uk. You may also contact us by telephone on 01904 500043. Calls may be monitored with the intent to improve our service to you.

Contact

Aside from sending you email correspondence in regards to order confirmation and delivery details, we may also contact you regarding special offers and for marketing purposes. Should you receive unwelcome marketing emails for us, please return the email with the word "STOP" in the title and we shall remove you from our marketing list.

Orders

A contract is formed between Vork and you at the time of dispatching your order; up until that time your order may be cancelled and your payment refunded. We reserve the right to cancel any order which arouses suspicion, for example those which we feel may be the result of fraudulent activity. For security reasons, all first orders must be sent to the registered card payment address or purchaser's work place address (if they are employed by a verified registered company).

Payment Refunds

Should your order be refunded your refund will be issued to your method of purchase - ie credit card, Google Wallet or Paypal account.

Delivery

You should expect to receive your delivery within five working days (for customers based in the UK). Due to circumstances beyond our control (eg Customs & Excise inpsections) this may occasionally increase to seven days. We will contact you in regards to any delay which takes your expected delivery over five days. Customers based in Europe should expect to receive their orders within 7 days and customers outside of Europe between 7 to 10 days.

We use Interlink Express as our preferred courier. Interlink notify our customers of any pending delivery twice: the day before the expected delivery and an hour before any delivery attempt (notification is via text or email if no mobile phone number is available. Three delivery attempts will be made before your order is returned to us.

Returns

If you are not completely satisfied with your purchase please contact us within 14 days of purchase and we will issue you with a Returns Authorisation Number which must be written on the package's address label. The footwear must be returned in its original packaging in tact. The goods must be unworn, unmarked and undamaged.

Products and boxes that have been worn and/or disfigured are not eligible for refunds or exchanges as we are unable to re-sell these items.

We suggest you use a postage service that is trackable and insured to protect yourself in case of loss or damage.

If you choose to have a refund, your card will be re-credited the full amount less additional charges for premium delivery services - such as next day guaranteed or Saturday guaranteed delivery.

If you have any questions, please do not hesitate to call or email us.

Privacy Policy

All your personal information is treated as confidential and is held securely. We comply with the UK Data Protection Act 1998. We will not sell, distribute or lease your personal information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to :

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

We only disclose information to third-parties for goods delivery purposes

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